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FREQUENTLY ASKED QUESTIONS


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Click below to learn the truth about Sea World

A LITTLE ABOUT SEA WORLD


VIP THEME PARK TOURS is an independent company offering concierge service at the theme parks and is not affiliated with WALT DISNEY WORLD, SEA WORLD, BUSCH GARDENS, UNIVERSAL STUDIOS or any of their affiliates.

    Below are questions that some of our guests have asked.  Click on any question below to be taken to the answer.  Chances are the answers to your questions will be there.  If you still have questions by all means feel free to contact us.

Do you take credit cards?
What time does the tour start and can we break up the day?

Do you have shorter or longer tours?
Are theme park tickets included with the tour?
I want to give a tour as a gift.  How can I do this?
If we stop for lunch does the clock keep ticking on the tour?
Are gratuities and taxes included in the price?
Where will our
concierge meet us.
Will there be time for taking pictures along the way?
Are there any days that you do not schedule tours?
Can we share the cost of a tour with another family?
How large a group can you take at one time?
Can you make our hotel or any other reservations for us?
Do you eliminate all the lines at the parks?
What happens if there is bad weather?
What parks and attractions can you take us through?
Where should we purchase our tickets?
What about transportation to the parks?

What is your refund policy?

Are there height restrictions on the rides?
Can we book a tour after we arrive in Orlando?

 


Q.  Do you take credit cards?

A.  Yes we do.  We can take credit cards for all transactions.  We accept VISA and MASTER CARD by phone and AMERICAN EXPRESS and DISCOVER in advance through PayPal.

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Q.  What time does the tour start and can we break up the day?

A.  We start our tours at what ever time is convenient for you.  You get a full eight hours starting from the time you agree on to meet your concierge.  We do offer an option where you can split the day and rest for a couple hours.  See our rates page for more info.  All tours must end by 9 PM.

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Q.  Do you have shorter or longer tours?

A.  For the most part no, our tours are either four, six hours, eight or ten hours.  If for some reason you would like a longer tour you can you can add extra hours on an hourly rate.  Shorter tours can be purchased on an hourly rate with a four hour minimum.  Keep in mind that our eight hour tour is less expensive than other companies shorter tours.

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Q.  Are theme park tickets included with the tour?

A.  No, tickets to all attractions are extra.  In some instances we can get you discounts on admissions as well as help you to make decisions on what types of tickets you will need.  We can also purchase the tickets in advance of your arrival when paid for at time of booking.

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Q.  I want to give a tour as a gift.  How can I do this?

A.  You can pay for his tour in advance by purchasing a gift certificate.  See the terms and conditions for gift certificates on our rates page.

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Q.  If we stop for lunch does the clock keep ticking on the tour?

A.  Yes, the clock keeps ticking from the time you meet the concierge till the time he or she leaves you for the day.  If you stop for lunch, you are also responsible for your concierges meal.

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Q.  Are gratuities and taxes included in the price?

A.  All taxes if any are included in the price.  A gratuity for your concierge is not included and although it is not required it is greatly appreciated.  Gratuities in the resort area should be between 15% and 20% of the total bill.

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Q.  Where will our concierge meet us.

A.  Wherever you like.  We find that most families prefer the park entrance to maximize their time.  Keep in mind that the tour starts at the time you agree on to meet the concierge.

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Q.  Will there be time for taking pictures along the way?

A.   Yes your concierge will stop where ever you like so that you can take pictures.  We also offer optional photo packages with our eight hour tours and multi-day tours.  You can find out more about these packages on our RATES page.

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Q.  Are there any days that you do not schedule tours?

A.  No, V.I.P. TOURS operates 365 days a year.

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Q.  Can we share the cost of a tour with another family?

A.  Yes, you can split the cost with another family.  There is a small surcharge for two families and you must decide which family will be making all the decisions as far as the tour itinerary goes.  Our concierge can not be taking direction from both families.  One person in your group must be in charge.  If your group exceeds six people at Disney or five people at Universal, a second concierge is required for $60.00 per hour at Disney and $60.00 per hour plus $40.00 per day at Universal. 

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Q.  How large a group can you take at one time? 

A.  A concierge can handle up to five people at one time.  A surcharge may apply for larger groups and you get two concierges.  If the group consists of two different families a small surcharge will apply.  There is no additional surcharge if  everyone in the group is from the same family.  The maximum number of people in a tour is limited to ten.

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Q.  Can you make our hotel or any other reservations for us? 

A.  Yes and no.  Reservations for hotels, rental cars and airlines need a credit card to guarantee them.  If you trust us with your credit card information we can book your hotel and rental car and purchase park tickets for you.  We find however, that because families tastes and needs in accommodations and cars vary so greatly this is best left up to the family.  We will assist you in finding the best rates and make suggestions.

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Q.  Do you eliminate all the lines at the parks?

A.  We make you wait in lines for rides as short as possible.  Shows and similar attractions are scheduled and nothing can be done to make those waits any shorter.  What we end up with in those cases is only waiting till the start of the next show.  We will arrange your day so that there is a minimum impact on your time.  Many people see a really long line at a ride and skip it saying they will come back later.  Unfortunately, many times they never get back to those rides and miss something really great.  We also have no control over ride malfunction which can make waits longer but we do rearrange the day in these cases so that the line will be more reasonable.

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Q.  What happens if there is bad weather?

A.  Tours are not canceled for weather as long as the park is open.  In the event of a major storm and the park closes a full refund or a credit for the day will be issued.  This is your choice.   If the park is open, and due to weather you chose to cancel  the day can be rescheduled if a concierge is available for the rescheduled day.  There is no refund if you cancel on the day of the tour.

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Q.  What parks and attractions can you take us through?

A.  We specialize in Disney and Universal but we can do other attractions as well.  Sea World Orlando and Busch Gardens Tampa are also available but the terms and pricing may differ.  Should you be interested in parks besides Disney and Universal contact us and we will explain the differences.

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Q.  Where should we purchase our tickets?

A.  Your concierge can advise you on what tickets to purchase for your needs as well as when and where to purchase them to get the best deal and the most value for your money.  We can also purchase some tickets for you when paid for in advance.

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Q.  What about transportation to the parks?

A.  Disney hotels have buses to the Disney parks from their hotels.  Most hotels off Disney property have shuttle service to all the parks.  There are also taxis available at all the hotels.  Keep in mind that your tour starts at the meeting time that you specify whether you meet at the park or the hotel.

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Q.  What is your refund policy?

A.  Our refund and cancellation policy is simple.  A full refund is given if you should cancel 30 days or more prior to your tour date.  Less than 30 days but more than  48 hours prior to your tour, a 50% refund is given or a full credit is given.  This is your option.  There is no refund if you cancel less than forty-eight hours prior to your tour.  In this event, only a full credit will be issued for use at a future time.  There is no refund or credit if you cancel on the day of the tour.  Refunds for tours paid for by credit card are subject to a 10% transaction fee.  All refunds are mailed to you by check or credited to the credit card used within seven days after cancellation.

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Q.  Are there height restrictions on the rides?

A.  Yes there are height restrictions on many of the rides.  See the chart below for the restrictions at each park.

 

MAGIC KINGDOM

UNIVERSAL STUDIOS

SEA WORLD

Space Mountain

44

inches

Despicable Me

40

inches

Kraken

54

inches

Splash Mountain

40

inches

Simpsons

40

inches

Journey to Atlantis

42

inches

Big Thunder

40

inches

Men In Black

42

inches

Wild Arctic

42

inches

Barnstormer

35

inches

Transformers The Ride

40

inches

Shamoo Express

38

inches

Tomorrowland Speedway

32

inches

Rip Ride Rocket

51

inches

Sea Carousel

42

inches

7 Dwarfs Mine Train 38 inches   Escape from gringotts 42 inches   The Maco Shark   Opens 2016
   

EPCOT

The Mummy

48

inches

Jazzy Jellies

42

inches

Mission: SPACE

44

inches

ISLANDS OF ADVENTURE

Swishy Fishes

42

inches

Test Track

40

inches

Jurassic Park

42

inches

Ocean Commotion

42

inches

Soarin'

40

inches

Pteranodon Flyers

36

inches

The Flying Fiddler

42

inches

DISNEY-HOLLYWOOD STUDIOS

Dragon Challenge

54

inches

The Manta

54

inches

Rock 'n' Roller Coaster

48

inches

Flight of the Hippograph

36

inches

Tower of Terror

40

inches

Dudley Do-Right

44

inches

Star Tours

40

inches

Popeye Barges

42

inches

ANIMAL KINGDOM

Incredible Hulk

54

inches

Dinosaur

40

inches

Spider-Man

40

inches

Kali River Rapids

38

inches

Suess Train Ride

34

inches

Primeval Whirl

48

inches

Harry Potters Forbidden Journey

48

inches

Expedition Everest

44

inches

Doom's Fearfall

52

inches

 

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Q.  Can I book a tour after I arrive in Orlando?

A.  Yes you can and we will be happy to accommodate you if we have a concierge available.  Remember, we are the most popular tour company in Orlando and we book up from time to time

 

 

VIP THEME PARK TOURS 2006 - 2017


HOME ABOUT VIP WHAT WE DO HOW FAST PASS WORKS FAQS

 RATES SPECIAL EVENTS TESTIMONIALS CONTACT

  NEW ATTRACTIONS  PHOTOS AND COMMENTS  OUR PARTNERS

Click below to learn the truth about Sea World

A LITTLE ABOUT SEA WORLD


VIP THEME PARK TOURS is an independent company offering concierge service at the theme parks and is not affiliated with WALT DISNEY WORLD, SEA WORLD, BUSCH GARDENS, UNIVERSAL STUDIOS or any of their affiliates.