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OUR PERSONAL CONCIERGES


VIP THEME PARK TOURS is an independent company offering concierge service at the theme parks and is not affiliated with WALT DISNEY WORLD, SEA WORLD, BUSCH GARDENS, UNIVERSAL STUDIOS or any of their affiliates.

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All of our concierge must meet the following guidelines.

  1. CONCIERGES MAY WEAR WHATEVER THEY WISH WITH A FEW EXCEPTIONS.
    NO WHITE TEE SHIRTS
    NO TANK TOPS
    NO SHIRTS WITH LOGOS OR ADVERTISING OF ANY KIND
    NO SANDALS OR OPEN SHOES. SNEAKERS ARE THE PREFERRED FOOT WEAR.
    THE DESIRED LOOK IS A TYPICAL PARK GUEST.

  2. CONCIERGES WILL BE NEAT AND CLEAN

  3. CONCIERGES WILL BLEND INTO THE CROWD WITH THE FAMILY SO AS NOT TO MAKE A SCENE.

  4. CONCIERGES WILL NEVER USE ANY OFFENSIVE LANGUAGE OR REFERENCES.

  5. MALE CONCIERGES WILL BE CLEAN SHAVING UNLESS YOU HAVE A NEATLY TRIMMED BEARD OR MUSTACHE

  6. MALE CONCIERGES WILL NOT WEAR ANY TYPE OF VISIBLE BODY JEWELRY (PIERCING)

  7. FEMALE CONCIERGES WILL NOT WEAR ANY TYPE OF VISIBLE BODY JEWELRY WITH THE EXCEPTION OF EARRINGS AND THEN ONLY ONE PAIR IS ALLOWED.

  8. YOU WILL WEAR DEODORANT AND SOME KIND OF MILD COLOGNE OR PERFUME.

  9. CONCIERGES WILL NOT REFER TO THE CHILDREN AS KIDS

  10. ALWAYS TRY TO REMEMBER THE FIRST NAMES OF YOUR PARTY AND REFER TO THEM BY THAT NAME. WE UNDERSTAND THAT WITH LARGER GROUPS THIS IS NOT ALWAYS POSSIBLE.

  11. ALWAYS BE CHEERFUL EVEN IF THE FAMILY MAY BE A PROBLEM.

  12. HAVE BREATH MINTS AND USE THEM AND OFFER THEM TO THE FAMILY.

  13. ALWAYS TREAT YOUR GUESTS THE WAY YOU WOULD WANT TO BE TREATED.

  14. NEVER DISCUSS RELIGION OR POLITICS WITH THE FAMILY UNLESS THEY BRING UP THE SUBJECT. IF THEY DO AGREE WITH THEIR VIEWS WITHIN REASON.

  15. ALWAYS CARRY A CLEAN HANDKERCHIEF AND A HAND TOWEL WITH YOU.

  16. CONCIERGES WILL CARRY A RAIN PONCHO WITH THEM IF THERE IS A CHANCE OF RAIN DURING THE TOUR

  17. ALWAYS CARRY A CELL PHONE WITH YOU DURING THE TOUR

  18. WHEN YOU MEET A FAMILY ALWAYS ASK IF THE CHILDREN HAVE ANY FEARS ABOUT THINGS LIKE DARKNESS OR LOUD NOISES.

  19. NEVER COMMENT ON THE WAY A FAMILY DISCIPLINES THEIR CHILDREN. SHOULD YOU SEE SOMETHING THAT NEEDS TO BE ADDRESSED, CALL THE OFFICE AT THE END OF THE DAY FOR ADVISEMENT ON HOW TO REPORT IT.

  20. CONCIERGES WILL STUDY THE CONCIERGE HAND BOOK SO AS TO BE ABLE TO PASS ON INFORMATION ABOUT THE PARKS AND TO ANSWER ANY QUESTIONS THAT THE GUEST MIGHT HAVE.

  21. A CONCIERGE WILL ALWAYS BE ALERT AND TRY TO ANSWER ANY QUESTIONS A FAMILY MIGHT HAVE. IF YOU DONíT HAVE AN ANSWER TELL THEM YOU WILL FIND OUT AND THEN CALL THE OFFICE FOR THE ANSWER. NEVER SAY "I DONíT KNOW" AND LEAVE IT AT THAT.

  22. UPON ENTERING A PARK ALWAYS GRAB A SCHEDULE OF SHOW TIMES FOR YOURSELF AND THE PARENTS SO THAT YOU CAN ARRANGE THE DAY SO THAT THE FAMILY CAN SEE ANY SHOWS THAT THEY MAY WANT TO SEE.

  23. A CONCIERGE WILL ALWAYS BE AWARE OF CHANGES AND CLOSING OF RIDES AND ATTRACTIONS.

  24. ALWAYS KEEP TRACK OF YOUR FAMILY. NEVER ALLOW YOURSELF TO WALK AWAY FROM THEM WHEN TRAVELING THROUGH THE PARK. YOU ARE RESPONSIBLE FOR KEEPING THE FAMILY TOGETHER DURING THE TOUR.

  25. BE SURE TO SHAKE HANDS WITH THE PARENTS AND EITHER SHAKE HANDS OR HIGH FIVE THE CHILDREN WHEN SAYING GOOD-BYE.

  26. BE SURE TO SAY: "I HOPE THAT EVERYTHING HAS BEEN TO YOUR SATISFACTION AND I HOPE YOU WILL RECOMMEND US TO YOUR FRIENDS."

  27. REMEMBER, VIP CONCIERGES ARE PROFESSIONALS. CONDUCT YOURSELVES THAT WAY AT ALL TIMES.

© VIP THEME PARK TOURS 2006 - 2017


HOME ABOUT VIP WHAT WE DO HOW FAST PASS WORKS FAQS

 RATES SPECIAL EVENTS TESTIMONIALS CONTACT

  NEW ATTRACTIONS  PHOTOS AND COMMENTS  OUR PARTNERS

Click below to learn the truth about Sea World

A LITTLE ABOUT SEA WORLD


VIP THEME PARK TOURS is an independent company offering concierge service at the theme parks and is not affiliated with WALT DISNEY WORLD, SEA WORLD, BUSCH GARDENS, UNIVERSAL STUDIOS or any of their affiliates.